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16min chapter
#364 – Chris Voss: FBI Hostage Negotiator
Lex Fridman Podcast
Mastering Communication: Mirroring and Silence
This chapter explores effective communication techniques, particularly the art of mirroring and the power of silence in building empathy and rapport. It discusses how these tools can foster deeper connections during conversations, especially in high-stakes situations like hostage negotiations. The speakers analyze the psychological dynamics of labeling emotions, the strategic use of questions, and the impact of patience on negotiation outcomes.
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