The Emotional Complexity of Financial Transactions and Innovative Design Thinking

Sarah Johnson asks, "If a digital experience is a conversation with a user, how can you have that conversation if you don't know what the words are?"

Sarah addresses the crucial role of content in her new book, "Content-first Design," tackling both the pragmatic aspects of a content-first approach to design as well as how to advocate for content practice.

https://ellessmedia.com/csi/sarah-johnson/