The Emotional Rollercoaster of User Research

I'm so proud of all these people that contributed there's more than 60 contributors here and you know what I really am proud of is that these are not anecdotes they're stories the anecdote is we went into this woman's house and it just smelled disgusting and the dog was vomiting and like oh she was some kind of piece negotiator. That anecdote just kind of makes you go whoa but it doesn't induce the reaction that you had that kind of reflection. So all these folks that have contributed have I think dug deep personally to to bring out the details and and make it come alive  and take you on their journey of what happened and how they were feeling.