381: Journey Mapping Masterclass 3: Validate The Journey
The CX Cast
Validating Customer Journeys: Techniques and Socialization
This chapter explores the significance of using both quantitative and qualitative methods to validate customer journey maps. It emphasizes various techniques for gathering insights on customer behavior and the importance of stakeholder engagement in improving the overall customer experience.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
