
The Empathy Flywheel, w/Nextdoor CEO Sarah Friar
Masters of Scale
00:00
Empathy-Driven Success
This chapter explores the transformative power of extreme empathy in business, illustrated by a dentist who thrived through genuine patient connections instead of conventional advertising. It further examines the neighborhood-focused approach of Nextdoor's CEO and the author's personal journey growing up during the Troubles in Northern Ireland, emphasizing the role of community in fostering resilience and understanding.
Transcript
Play full episode