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The Empathy Flywheel, w/Nextdoor CEO Sarah Friar

Masters of Scale

CHAPTER

Empathy-Driven Success

This chapter explores the transformative power of extreme empathy in business, illustrated by a dentist who thrived through genuine patient connections instead of conventional advertising. It further examines the neighborhood-focused approach of Nextdoor's CEO and the author's personal journey growing up during the Troubles in Northern Ireland, emphasizing the role of community in fostering resilience and understanding.

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