Airbnb's Brian Chesky in Handcrafted
Masters of Scale
00:00
The Art of Handcrafting
The true art of doing things that don't scale. It's not just a crude way of succeeding on a shoestring budget, it also gives your team the inspiration and urgency to build the features that users really want. Take my friend patrick collison who founded stripe: he paid close attention to his users,. We had a chatrom wor we would just help customers with whatever issueta they wanted to ask about. And we were very distressed after a while to notice that occasionally people would come into the chat room while we were sleeping and ask a question - thy wouldn't get any response. He wrote a bot that would page one of us. The whole thing is automatic.
Transcript
Play full episode
