CTO buy-in, measuring sentiment, and customer focus
Engineering Enablement by Abi Noda
Measuring Sentiment in Software Development
This chapter explores the evolution of measurement practices in software development, focusing on user-provided sentiment data and its impact on developer productivity. It emphasizes a structured approach to defining metrics based on user experience, highlighting the challenges organizations face in securing buy-in for sentiment metrics. Additionally, it discusses the relationship between sentiment data and tangible business outcomes, showcasing how improvements in processes enhance both developer satisfaction and overall productivity.
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