
Tiny Tweaks to Make Travel Easier
Nudge
00:00
Human Centered Design
Human-centered design is to bring the user back into the forefront of these systems. Moscow uses male voices to give information on inbound trains and a female voice on outbound trains. In Japan, each station has a unique arrival jingle which helps passengers find their stop. Many innovations seem obvious with hindsight, but were far from obvious at the time.
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