Matt Bertulli (Lomi, Pela Case) Is All About Customer Experience
The Andrew Faris Podcast
00:00
You're Not All Up and to the Right All the Time
Pila and Lomi are both serious businesses with over 100 employees across them. They're not all up and to the right all the time, which is one of the most frustrating things about running a business. The only thing that people are going to remember is how we made them feel according to Pila's philosophy. "Do everything to make the customer feel like we think they want to," he says.
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