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MBA thinking killed my startup, lessons on losing 98% of users, and being fired as a co-founder | Gagan Biyani (Udemy and Maven)

The Eric Ries Show

CHAPTER

The Power of Trust and Emotion in Business

This chapter explores the critical role of emotional connections and trust in consumer behavior, particularly in the SaaS and food industries. The speaker shares insights from their experiences with a food startup, emphasizing the importance of qualitative feedback over quantitative metrics. Through personal anecdotes, they illustrate how nurturing customer delight and adapting to team dynamics contribute significantly to a company's success.

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