3min chapter

Decoder with Nilay Patel cover image

‘The Goliath is Amazon’: after 100 years, Barnes & Noble wants to go back to its indie roots

Decoder with Nilay Patel

CHAPTER

Are You a Good Bookstore Manager?

A private equity company buys a storied national retail chain. Fires half of the executive workforce starts shutting down offices and thinking about closing stores. How did you preserve the culture or keep people calm through that set of changes? I think we explained exactly what we were doing and the rationale for it, he says.

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