378: Follow This Strategy And Never Depend On Amazon Again With Shep Hyken
The My Wife Quit Her Job Podcast With Steve Chou
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The Six Principles of Convenience
Journey map your business. What's the journey? Look at every one of those interaction points that you have with your customer. Can technology be built into any of this? For example, i just made an appointment with my dentist, and i didn't have to call. That so old school. As we do this interview right now, my lunch is been delivered. So what can we take to the customer and make it easy for them? Number three is, can you incorporate a self service option? Self service in the buying process? That's great.
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