How to 2x Sales in a Service Business You Buy
Acquiring Minds
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Commercial vs Residential: Which Is Better?
I think my biggest view on it is that the ratio of customer service effort or like account management effort to revenue or profit for a given customer is much worse on the residential side. And one of the reasons we kind of shy away from it is just I don't think that our processes are necessarily set up to handle that level of account management. So for me, that's where I struggle with the most.
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