How to Win Without Making This Guy Feel Beat

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"I was completely a thousand percent cement," he says. "The guy didn't go on the test drive with me. You know, he's not going to spend time with me till we begin negotiating." The book is overused, been there, done that; they've all caught on, she adds. 'They don't want you to chid chat them up'

Chriss Voss is a former FBI hostage negotiator and co-author of the book, Never Split the Difference. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Chris reveals his tip and tricks to negotiate like a pro.

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