This chapter discusses the benefits of eliminating or automating tasks to improve efficiency. They use examples of phone support and manual work to demonstrate how these strategies can save time and enhance customer satisfaction.
Most people think they're hustling and grinding, but really they're just going hard on maintenance. And no matter how hard you go on maintenance -- You're NEVER going to make the boat go faster! You're never going to win the race. To win in life and business, maintenance is never enough, you have to get better. You have to get leaner, faster, lighter, stronger, more agile, etc. This video shows you how to differentiate between maintenance tasks and performance tasks and how to channel all of your energy into performance so that you can become the apex predator and win.