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#237 User research during a pandemic with Mar Murube

UX Podcast

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The Importance of Empathy in Research Interviews

There's always a spike in copycat situations for people are vulnerable straight after one of these well publicized media profiles if one of these tragically happens now I've realized that we should put something at the end of the show because we're talking about this. You have to know what you know what what the person is going through and otherwise you know it will be too broad and also I think luckily the the type of things that I'm hearing from from research with residents at the moment aren't as extreme but there are more things like not having food they need or being cut out from their family so they don't have any help around child care. The climate of insecurity  is really really heavy and

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