2min chapter

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How an e-ticket discount has become IRCTC's Achilles' heel

Daybreak

CHAPTER

Negotiating Financial Strategies Amidst Revenue Challenges

This chapter discusses a delegation's strategic engagement with the railway ministry focused on IRCTC's financial difficulties. They negotiate the ability to impose convenience fees while offering discounts on UPI transactions, putting the chairman in a challenging position of balancing necessary reforms with ministry relations.

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