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The Nordstrom Way: Embracing change in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intro
This chapter delves into Nordstrom's celebrated customer service principles, emphasizing employee empowerment and relationship-building with clients. It also discusses how businesses can adapt these strategies to keep pace with changing customer expectations in a digital world.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode