The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops cover image

North star metric clinic - John Cutler (Amplitude, Zendesk, Pendo)

The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops

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What Are Actionable Metrics?

Amazon is really big on this is actionable metrics. It's actually better to have things that teams can impact and then have fate or at least gradually validate that those things are improving success than it is to have these big lagging metrics that are not valuable to people. So the best approach is what might be called like a driver tree or a graph of inputs and outputs and leading and lagging indicators. Combine those things together, give you the balance.

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