Wisdom for Work #15 - Navigating Conflict & Difficult Conversations - with Chris VandenBrink & Andy Crissinger
The Reboot Podcast
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How to Handle Difficult Conversations
There are two frames or frameworks that we want to introduce in starting to get a handle on difficult conversations. The first one is this idea of it we I, the three conversation levels. We originally borrowed this from the work of Doug Stone and Sheila heen written a couple of great books. So Chris, you want to talk a little bit about the it we I framework and how that can be helpful for sussing out what's going on in a conflict.
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