How to Handle Difficult Conversations

There are two frames or frameworks that we want to introduce in starting to get a handle on difficult conversations. The first one is this idea of it we I, the three conversation levels. We originally borrowed this from the work of Doug Stone and Sheila heen written a couple of great books. So Chris, you want to talk a little bit about the it we I framework and how that can be helpful for sussing out what's going on in a conflict.

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