The GaryVee Audio Experience cover image

Why the Smartest Brands Are Thinking Like Hospitality Companies in 2025

The GaryVee Audio Experience

00:00

Accountability and Empathy in Hospitality

This chapter examines the critical role of accountability and empathy in handling negative customer experiences within the hospitality industry. It underscores the importance of addressing complaints thoughtfully and maintaining a balance between individual care and broader structural improvements for sustained growth.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app