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4min chapter
Le paradigme du bon et du mauvais chasseur, appliqué au business | Etude de cas
Stéphane Edouard • Études de cas
Fidélisation de la clientèle : Stratégies et expériences personnelles
Ce chapitre met en lumière l'importance de fidéliser la clientèle en partageant des stratégies et des expériences personnelles. L'orateur souligne la nécessité de conserver les bons clients tout en se séparant des clients difficiles, ainsi que l'importance de la confiance et des gestes attentionnés envers les clients VIP.
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