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HOW TO WIN FRIENDS & INFLUENCE PEOPLE - Commented Book
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I May Be Wrong, I Frequently Am, Let's Examine the Facts
"I may be wrong, I frequently am, let's examine the facts," says a Dodge dealer in Billings, Montana. "You will never get into trouble by admitting that you may be wrong," he adds. Showing respect for all customers' opinions and treating them diplomatically can help beat the competition,.
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