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CM 299: Zach Mercurio on Feeling Like You Matter

Curious Minds at Work

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Empathy in Leadership: Valuing Voices

This chapter investigates the emotional triggers leaders face during conversations, emphasizing the need for self-awareness to facilitate open communication. It underscores the importance of making team members feel valued, especially in their absence, to foster a stronger sense of belonging and commitment. Furthermore, it highlights the interconnected nature of self-worth and supporting others, emphasizing how small actions can significantly impact workplace relationships.

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