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11min chapter
Is the Era of Free Returns Over?
What's Your Problem?
Evolution of Online Returns
This chapter discusses the challenges and evolution of online returns, from the pivotal moment of Zappos offering free returns to the strategic reasons behind making returns more difficult for customers. It explores the impact of returns on online sales, the costs involved, and the different return processes employed by various companies.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode