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What’s the point of HR?

Working It

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Empowering HR: A New Approach to Conflict Resolution

This chapter explores Lush's innovative conflict resolution policy, which promotes employee autonomy and equips shop managers with direct handling skills. It examines the evolving role of HR in today’s workplace, emphasizing the importance of addressing difficult conversations as opportunities for growth. The discussion also highlights how strong HR practices can adapt to societal changes and ensure better organizational support for employees.

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