The Importance of Setting the Right Tone

Camilla: I'm noticing some parallels to my hard email client in that what was getting in the way for her was the tone. She was setting the wrong tone and figuring that out for herself made it easier to send those emails. Camila: We are not saying that you should be able to just get started. If you are stuck in a place where you cannot get to action, then that is not the step for you. But if you can take that first step, sometimes that can be really insightful.