Ever wondered how to truly safeguard your Amazon business? Join us as we sit down with Joe and Lesley from Riverbend Consulting, whose unique journey from diverse professional roots to becoming the go-to problem-solvers for Amazon sellers will leave you inspired. From Joe's own Amazon account suspension woes to Lesley's rapid resolution skills, learn how their expertise can protect your online business from ASIN suspensions and unauthorized selling alerts.
Navigating Amazon's seller support can feel like a difficult task, but Joe and Lesley are here to share their wisdom. Discover the hidden inefficiencies within Amazon's siloed teams and the secret vocabulary and strategies that can help you get dedicated assistance. Whether it's understanding why the Costa Rica office is a game-changer or how to time your calls for optimal results, this episode offers practical advice to help you deal with Amazon's often frustrating support system.
But that's not all—we'll also uncover the darker side of Amazon selling, from click farms and listing manipulations to inventory issues linked to unsuitable inventory. Joe and Lesley provide crucial tips on protecting yourself from these malicious practices, maintaining account health, and ensuring compliance with Amazon's stringent policies. Plus, get a sneak preview of our next episode. Don't miss this episode packed with expert advice and actionable strategies to help you thrive in the Amazon marketplace.
In episode 399 of the AM/PM Podcast, Kevin, Lesley, and Joe discuss:
- 00:00 - Solving Amazon Seller Issues With Riverbend
- 07:08 - Effective Customer Service Process
- 10:37 - Challenges With Amazon Seller Support
- 16:14 - Amazon Seller Support Knowledge On Seller Central
- 24:49 - Amazon Seller Dirty Tricks and Issues
- 27:39 - Unsuitable Inventory Issue
- 30:41 - Amazon Seller Account Health and Advice
- 31:58 - Amazon Wholesale Account Manipulation
- 41:19 - Contact Information and Funny Stories
- 44:00 - Kevin King’s Words Of Wisdom
