The Second Case of Corrective Feedback

In the first case, we have an artu who works in continuity clinic. She has excellent relationships with her patients and goes above and beyond to help them. But she doesn't always accept attending suggestions for next steps. And a few of the staff have reported to management they don't feel comfortable working with her because she has been rude to them. In thinking about this case i wonder how do you move forward with that type of conversation? Youre eaty when to tempt his into the second case.