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2min chapter
469: Voice of Customer in Product Design – with Tony Belilovskiy
Product Mastery Now for Product Managers, Leaders, and Innovators
Managing Costs and Customer Feedback
This chapter discusses the importance of managing costs and expenses and provides examples of how factors in a hotel room can affect sleep. The speaker shares their personal experience staying in a hotel, including feedback on the room's thermostat, and emphasizes the importance of listening to negative feedback.
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