
#39 Communicating with NEGATIVE PEOPLE – with HR expert Tamara Finlay
Talk About Talk - Communication Skills Training
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The SCARF Model Is So Effective
The first thing we do is diagnose and use the SCARF model. This has such relevance even within like a family dynamic in a personal situation. You can apply this in all parts of life. And I think it's really exhibiting empathy and kindness. Then it's setting clear expectations and making sure people have the tools to do their jobs. So it comes down to Maslow's theory. Let's cover off the basics so that people can really excel. They can get to develop self-actualization, all those great things. you want it real time.
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