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3min chapter
The Botched Software Update That Cost $600 Million
The Journal.
Intro
This chapter explores the frustrations consumers experience when software updates fail, with a focus on Sonos' notorious update that led to operational failures and user dissatisfaction. The fallout from this incident not only harmed Sonos' reputation but also resulted in financial losses and significant organizational changes.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode