Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast cover image

#146 -Peter Lohmann and Home Service Branding as Lead Generation

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

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Optimizing Call Management in Home Services

This chapter discusses the pivotal role of effective call management in the home service industry, focusing on enhancing CSR productivity through innovative strategies like AI solutions and rapid response times. It emphasizes the importance of routing calls correctly to maximize service delivery and lead generation. The speaker also reflects on leadership challenges and the necessity of delegation for business growth and operational efficiency.

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