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Ep 198: 15 Years, 15 Lessons: Clio Founder Jack Newton On What He’s Learned About Building a Successful Company

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The Importance of Customer Centricity

Clio's first value is customer success comes first and it's really a north star that guides so much of our decision making. Whoever builds the most deep connection with a customer and understands their problems most deeply will be in the most natural position to win over the long term. This can manifest itself in a bunch of different ways this can be sitting with your customers in their place of work and understanding truly what their day-to-day looks like.

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