What Are SLAs?

The term SLA stands for service level agreement. An SLO is similar in terms of you measuring your performance against a target. They were invented to be almost like an early warning system, right? So you have an SLA. Let's move into the future now, right? We are a B2B SaaS company,. And you've written into your contract that, you know, you will be available 99.5% of the time. But I don't love talking about SLAs because I feel like it's really a different world.