3min chapter

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Brian Rothenberg, VP and GM at Eventbrite

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Navigating Change and Building Growth Teams

This chapter explores the challenges and strategies involved in creating effective cross-functional growth teams within businesses. It highlights the role of empathy, the value of experienced advisors, and the importance of iterative testing in achieving success.

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