10min chapter

Everyone Hates Marketers | No-BS Marketing & Brand Strategy Podcast cover image

Bob Moesta's Jobs-To-Be-Done: Your Fix for Selling Without Gagging

Everyone Hates Marketers | No-BS Marketing & Brand Strategy Podcast

CHAPTER

Understanding the Difference between Purchase and Usage

The chapter explores the difference between the purchase and usage of a product, emphasizing the importance of designing for both. It provides examples from companies like Intercom to demonstrate how aligning with customer behavior can improve revenue and sales growth.

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