
What Your CEO Wants But Won't Tell You
Troubleshooting Agile
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The M&M Metaphor: Trust and Detail in Professional Settings
This chapter uses the metaphor of M&Ms to highlight the significance of attention to detail and the role of trust in professional environments. It recounts a rock band's backstage request for green M&Ms as a test of venue staff's diligence, while underscoring the need for anticipating executives' questions to foster trust and minimize micromanagement.
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