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Conversational AI in Financial Services with Dave Schreffler & Peter Berbee
VUX World
Is There a Gem in the Collections Industry?
Peter: There's the certain use cases is where people would definitely feel more comfortable and not speak into a human. David: I actually think the collections area is the perfect area for a virtual system because similar to what you were saying about the domestic abuse, right? People are embarrassed if they can't pay their bills but it's easy to ignore these calls. Peter: What was your either dream opportunity or where should which type of industry be focusing more on this kind of technology like we've been talking about so much in recent years? We spent a lot of time talking about banking. The work to try and democratize access and usage of this technology through things like bank assistance. So that is
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