5min chapter

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E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang

CHURN FM

CHAPTER

Investing in Customer Success for Negative Churn

Discussion on the importance of investing in customer success for achieving negative churn in a bootstrap, profitable, and growing business, featuring Austin from Softr. The chapter explores Austin's role as a product manager in the no-code space, showcasing the diverse applications users create on the platform and the challenges faced in serving multiple industries and use cases.

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