The dangerous job of online moderating
Tech Life
The Hidden Struggles of Content Moderators
This chapter explores the emotional toll and challenging realities faced by online content moderators dealing with disturbing material. It emphasizes the critical need for better support and recognition for these individuals, comparing their role to that of emergency services while highlighting the limitations of AI in content moderation. The discussion reflects on the mental health impacts of their work and the importance of human involvement in ensuring cultural nuances are addressed in moderation.
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