In this episode of the podcast, Doc Danny explores the vital role of discovery calls in the success of a physical therapy business. Doc Danny stresses the significance of pre-framing the plan of care for new patients during these calls to enhance patient retention and conversion rates. Using a detailed example of applying pre-framing to a patient with lower back issues, Doc Danny illustrates how this approach can boost conversion rates from initial evaluation to plan of care package. Conducting these discovery calls with the business owner or a designated team member helps build rapport, establish authority, and set the stage for successful treatment outcomes, leading to improved patient outcomes and revenue growth. By empowering staff to excel as clinicians and optimizing the initial patient interaction process, businesses can create a more efficient and effective patient care experience.
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