The Journey of Moving a Feature Factory to an Outcome Focus Team

Sally Kohn: I love that your talk was not about getting there. Your talk was about the journey and how you are still in the progress of moving a feature factory or a feature focus team towards an outcome focus team. She says she spent three months just talking to people and understanding before going into action. "The only way to end trust is to walk into the people's shoes, because then you can empathize with them"