Let's discuss how to build an effective reliability plan that fits your specific situation. The key is to add value with each step.

This chapter explores a matrix tool that correlates customer needs with functional product requirements, emphasizing the importance of measurable design targets. It discusses the critical distinction between market needs and product requirements, illustrating how to prioritize features based on their impact on customer satisfaction. Additionally, the chapter provides insights on benchmarking against competitors to refine product specifications and enhance design effectiveness.