How to Start a Conversation With a Buyer

So how do we start a conversation at the very beginning with what we know to be important to the buyer, okay Does anyone here ever run into issues where the call gets started? Because the buyer just starts talking about a bunch of stuff And it just goes way off track for like 10 minutes 15 minutes and you're like Shit, we're talking about something. So once you do that alignment statement at the beginning like I did um a really really good way to uh Yeah Jackie but rapport building.