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MBA1198 Must Read: Lead with a Story by Paul Smith

The $100 MBA Show

CHAPTER

The Power of Storytelling in Leadership and Customer Experience

This chapter explores the essential role of storytelling in leadership and customer service, highlighting its power to engage adults and clarify decision-making. Featuring real-world examples like National Car Rental, it illustrates how personal narratives can enrich customer experiences and foster a positive company culture.

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