Lenny's Podcast: Product | Growth | Career cover image

Superhuman's secret to success: Ignoring most customer feedback, manually onboarding every new user, obsessing over every detail, and positioning around a single attribute: speed | Rahul Vohra (CEO)

Lenny's Podcast: Product | Growth | Career

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Enhancing User Onboarding and Engagement

This chapter explores the strategic choices between manual onboarding and self-service options to enhance user engagement and retention. It emphasizes the significance of a personalized onboarding experience and the need for financial feasibility to ensure customer lifetime value. Additionally, the discussion highlights the importance of evolving product market fit through targeted user feedback and the incorporation of game design elements to improve overall user experience.

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