SaaStr 656: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 1
The Official SaaStr Podcast: SaaS | Founders | Investors
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The Mistakes of a SaaS Company
The common thing was we just did not have well thought out leading indicators to know if there was really a trend here or not. The ideal customer profile is like truly an important thing and it doesn't naturally just grow you can grow it by improving your product or changing your marketing. It's very natural also when you're thinking about scaling to then say we need to add a lot of overheads, which are all awesome things but enablement business development product marketing etc aren't always productive. And so that's where this idea I think once one big thing people miss is Like in our case right gain sites like the standard and pretty much every SaaS company out there who is great really fortunate
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