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EP 019 - Customer Experience Masterclass with Eli Weiss

Whale Informed by Triple Whale

CHAPTER

The Gift in the Curse

When of value anyor customer experiences, what is the most important thing you look for a how expectation meets reality? I think that there's so much, you know, commerce started from people buying from other people. The internet really changed that, as you're now buying from a black box. And brand really creates this almost facade of like there's a person. But for the most part, we know, people purchasing on ebe or grayold or stockex or amazon, youre year just buying from this thing ad. We generally don't evenlike, our ations are so low, and we order something on line thatike, it'll never look as good as

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