6min chapter

Invisibilia cover image

The New Norm

Invisibilia

CHAPTER

The Smiling Report

In the 25 years since macdonald opened its doors, customers service in russia has radically changed. American service culture has been exported to many different countries,. What exactly are we exporting? You might see those signs on fast food marquies that say, hiring smiling faces; it's explicitly part of the job requirements.

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